Terms & Conditions

Last updated: [31/07/2026]

These Terms & Conditions (“Terms”) govern your access to and use of sukhmilan.com.au (the “Platform”), operated by Sukhmilan (“we”, “us”, “our”). By registering an account, creating a profile, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

The Platform is a matrimonial introduction service for the Punjabi and Indian community in Australia and New Zealand. It is not a dating app, and is intended solely to facilitate serious marriage-oriented introductions.

1. Eligibility

You must be 18 years of age or older to register or use the Platform.
You must be legally able to marry under the laws of your country of residence.
By registering, you confirm that all information you provide is true, accurate, and not misleading, and that you are creating a profile for yourself or, where permitted, on behalf of an immediate family member with their full knowledge and consent.
We reserve the right to request identity verification at any time and to suspend or terminate accounts where eligibility cannot be confirmed.

2. Account Registration and Accuracy of Information

You are responsible for maintaining accurate, current, and complete profile information, including personal, family, education, professional, and lifestyle details.
You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorised use of your account.
Providing false information (including false marital status, false education/profession claims, undisclosed prior marriages, or misrepresented photographs) may result in immediate account suspension or termination without refund.

3. Contact Verification (OTP)

To protect members from harassment and reduce fake profiles, contact details of other members are only revealed after you complete OTP (one-time password) verification of your own phone number and/or email via our verification provider.
We log contact-reveal activity for security and dispute-resolution purposes, as described in our Privacy Policy.
Attempting to bypass, automate, or abuse the verification system is prohibited and may result in permanent account termination.

4. Profile Photographs

You warrant that you own the rights to, or have permission to use, any photograph you upload, and that it accurately depicts you.
You grant us a limited, non-exclusive licence to display your uploaded photographs on the Platform solely for the purpose of operating the matrimonial matching service.
We apply reasonable technical protections (including watermarking and access controls) to discourage unauthorised copying of profile photographs, but we cannot guarantee complete prevention of misuse by third parties who view your profile, and we are not liable for any such misuse.
Do not upload photographs of any other person without their explicit consent.

5. Prohibited Conduct

You must not use the Platform to:

Create more than one profile for the same person, or a profile that is fake, impersonated, or misleading
Harass, threaten, defame, or send unwanted or inappropriate communications to other members
Solicit money, gifts, or financial information from other members (a common scam pattern we actively monitor for)
Use the Platform for commercial solicitation, advertising, or any purpose unrelated to genuine matrimonial introduction
Scrape, copy, republish, or redistribute other members’ profile information or photographs
Attempt to circumvent our verification, security, or access-control systems
Upload content that is unlawful, obscene, discriminatory, or infringes another person’s rights

We reserve the right to investigate suspected violations and to suspend or terminate any account, with or without notice, at our sole discretion, where we reasonably believe these Terms have been breached.

6. Fees and Payments

Certain features of the Platform (including [contact unlock / premium visibility / membership tiers — confirm final structure]) require payment.
Prices are displayed in [AUD/NZD — confirm] and are inclusive/exclusive of GST as indicated at checkout.
Payments are processed securely by our third-party payment providers (PayPal and/or Stripe). We do not store your full card details.
All fees are for access to Platform features and do not constitute a guarantee of finding a match, marriage, or any particular outcome.

6.1 Refunds and Cancellations

[To be finalised alongside your Refund & Cancellation Policy — this section should state clearly: circumstances under which refunds are/are not available, cooling-off period if any, how to request a refund, and processing timeframe. Under Australian Consumer Law, refund restrictions cannot override your customers’ statutory rights — see Section 10.]

7. No Guarantee of Outcome

Sukhmilan is an introduction platform only. We do not:

Guarantee that you will find a suitable match
Guarantee the accuracy of information provided by other members (though we take reasonable verification steps)
Participate in, endorse, or take responsibility for any relationship, engagement, or marriage that results from use of the Platform
Conduct background, criminal, or financial checks on members beyond contact verification, unless explicitly stated otherwise

You are solely responsible for exercising your own judgment, including independently verifying any information shared by another member, before proceeding with any relationship.

8. Safety Recommendations

We strongly encourage all members to:

Meet in public places for initial meetings
Independently verify significant claims (education, employment, marital history, immigration status) before making major decisions
Involve family members as is customary and appropriate
Report any suspicious, abusive, or fraudulent behaviour to us immediately via [support@sukhmilan.com.au]

9. Intellectual Property

All Platform content, design, branding, and software (excluding member-submitted profile content) is owned by or licensed to Sukhmilan and protected by copyright and other intellectual property laws. You may not copy, reproduce, or create derivative works from the Platform without our written permission.

10. Consumer Guarantees (Australia & New Zealand)

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including those under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. Where our liability for breach of such a guarantee cannot be excluded but can be limited, our liability is limited (at our option) to resupplying the service or paying the cost of having the service resupplied.

11. Limitation of Liability

To the maximum extent permitted by law, and subject to Section 10:

Sukhmilan is not liable for any indirect, incidental, or consequential loss arising from your use of the Platform
Sukhmilan is not liable for the conduct, statements, or actions of any member, whether online or in person
Our total liability for any claim arising from your use of the Platform is limited to the amount you paid us in the 12 months preceding the claim

12. Account Suspension and Termination

We may suspend or terminate your account, with or without notice, if:

You breach these Terms
We reasonably suspect fraudulent, fake, or abusive activity
Required to do so by law

You may close your account at any time by contacting [support@sukhmilan.com.au]. See our Privacy Policy for how your data is handled after account closure.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or a notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Where you are accessing the Platform as a consumer resident in New Zealand, nothing in this section limits your rights under New Zealand consumer protection law, as set out in Section 10.

15. Contact Us

For questions about these Terms:

Sukhmilan Email: support@sukhmilan.com.au