Refund & Cancellation Policy

Last updated: [31/07/2026]

This Refund & Cancellation Policy applies to all paid features on sukhmilan.com.au (the “Platform”), operated by Sukhmilan. It should be read together with our Terms & Conditions and Privacy Policy.

1. Overview of Paid Features

The Platform offers:

Premium Membership — a recurring monthly subscription is unlocking unlimited contact reveals, priority placement, and additional features
Profile Boost — a one-time payment for a fixed period (7 days) of featured homepage placement (not available yet)

Free browsing and a limited number of contact reveals remain available to all registered members at no cost.

2. General Position on Refunds

Because Premium Membership and Profile Boost grant immediate digital access to features (contact reveals, visibility boosts) that cannot be “returned” once used, we do not generally offer refunds for change of mind once a paid feature has been activated or used. However, this policy does not limit your rights under applicable consumer law (see Section 7).

3. Premium Membership (Subscription) Cancellations

You may cancel your Premium Membership at any time via your account settings or by contacting [support@sukhmilan.com.au].
Cancellation stops future billing. It does not entitle you to a refund of the current billing period already paid for — you retain Premium access until the end of that period.
We do not provide partial or pro-rata refunds for unused days within a billing period, except where required by law.
If you cancel before a renewal charge but the charge is processed due to timing, contact us within [7 days] of the charge and we will refund that specific renewal.

4. Profile Boost (One-Time Purchase) Refunds

Profile Boost purchases are non-refundable once the boost period has started, as the featured placement is delivered immediately.
If a Boost fails to activate due to a technical fault on our end, contact us within [7 days] and we will either activate the Boost for the full paid period or issue a full refund, at your choice.

5. Refunds Due to Platform Error or Misrepresentation

You are entitled to a full or partial refund, at our discretion, where:

You were charged in error (e.g. duplicate charge, incorrect amount)
A paid feature was not delivered due to a technical fault on our end and cannot reasonably be remedied
Your account was suspended or terminated by us for reasons not attributable to your breach of our Terms & Conditions, for the unused portion of a paid period

6. Fraudulent or Fake Profiles

If you upgrade to Premium Membership and subsequently discover that a profile you engaged with was verifiably fake or fraudulent (as confirmed by our investigation), this does not automatically entitle you to a refund of membership fees, as membership grants access to the Platform’s features generally, not to any individual match outcome. We encourage you to report suspected fake profiles immediately via [support@sukhmilan.com.au] so we can investigate and take action to protect other members.

7. Your Consumer Law Rights

Nothing in this Policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, which cannot lawfully be excluded. If a paid feature is not provided with acceptable care and skill, or is substantially not as described, you may be entitled to a refund, re-supply, or other remedy under these laws regardless of the general position set out in Sections 2–4 above.

8. How to Request a Refund

To request a refund:

Email [support@sukhmilan.com.au] with your account email, the transaction date, and the reason for your request.
We aim to respond within [3–5 business days].
Approved refunds are processed to your original payment method (PayPal or Stripe) within [5–10 business days].

9. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to contact us directly first — most billing issues can be resolved faster this way than through a bank dispute process.

10. Changes to This Policy

We may update this Policy from time to time, including as our pricing and membership structure evolves. The version in effect at the time of your purchase applies to that transaction. Material changes will be notified via email or a notice on the Platform.

11. Contact Us

Sukhmilan Support Team Email: support@sukhmilan.com.au